Description

This training program acquires participants’ knowledge and skills in the field of corporate excellence model according to European standards The course also covers various TQM systems, ways to improve quality down to total quality, principles and concepts of overall quality, key performance indicators KPI’s and its relationship to quality. The course also explains the model of institutional excellence, evaluation methods and standards of institutional excellence in leadership, strategic planning, human resource management, resource management and partnerships, management and planning of key operations and support, and an overview of the most advanced ways to improve processes LEAN Management – 6 sigma.