EFQM Excellence Model Course – materialdrive

Description

This course will provide participants with the expertise and skills needed to assess the institutional performance in accordance with the EFQM model and the RADAR radar methodology

What Will I Learn?

  • The concept of institutional performance
  • The concept of institutional performance management
  • Concept of measuring institutional performance
  • The concept of improving institutional performance
  • Introduction to the European Excellence Model EFQM
  • The eight main principles of the EFQM model
  • Excellence Roadmap under the EFQM model
  • RADAR methodology
  • The main and subsidiary criteria of the EFQM Excellence Model
  • The first standard: leadership
  • Standard 2: Policies and Strategies
  • Standard 3: Human Resources
  • Criterion 4: Partnership and Resources
  • Standard 5: Operations
  • Standard 6: Results of individuals
  • Standard 7: Customer Results
  • Standard 8: Group Results
  • Benchmark 9: Main Performance Results

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