ISO / IE C 200 ISO / IEC C 2 0 0 0 0 FOUNDATION Information Technology Course – materialdrive

Description

The IT Service Management Certification describes the basic concepts of IT Service Management based on ISO / IEC20000 as well as their relationships with other areas of information management. This course builds upon the basic skills and knowledge that enable the individual to participate in the organization teams working within the service management, focusing on the SMS management system and service management processes, specifically in the basic concepts and basic terms of IT service management based on ISO / IEC 20000: 2011

What Will I Learn?

  • Key Concepts of IT Service Management
  • Basic concepts of quality frameworks
  •   ISO / IEC 20000-1: 2011
  • Service Management System
  • Design, moving and providing services
  • Relationship between processes
  • Process Solutions
  • Monitoring operations

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