Marketing, Sales And Customer Service Diploma – materialdrive


A training course aimed at qualifying those wishing to work in a job within the field of marketing, sales or customer service. This program is the starting point for entry into this area. Provides participants with the necessary training to understand and understand the basics of the field.

What Will I Learn?

  • Training course in marketing
  • Marketing position and role in corporate and business organizations
  • The organization and the external environment
  • Porter Competitive Powers
  • Market Segmentation
  • Market target
  • Marketing mix 4P's
  • Promotional mix
  • Marketing research
  • Strategic Marketing
  • Marketing plan
  • Branding
  • Training course in sales
  • Sales department and its role in companies and business organizations
  • Sales forecasting
  • Qualitative and quantitative methods to predict sales
  • Sales management and sales skills
  • Tools used to track sales
  • Personal selling concept
  • Consumer behavior and sales process
  • Communication and negotiation skills for sales representatives
  • Training course in customer service
  • The role of customer service in companies and business associations
  • Factors Affecting Customer Satisfaction
  • Different customers and how to communicate with them professionally
  • Professional handling with customer complaints

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