Training Material In TOTAL QUALITY MANAGEMENT

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Training Material In TOTAL QUALITY MANAGEMENT

Total Quality Management (TQM) is a scientific approach based on participation in continuous improvement of key processes in the production of goods and services. It is one of the modern trends in developing and improving service level in all departments in organizations. The program focuses on the concept of total quality to reach the continuous development of administrative processes by reviewing and analyzing and searching for ways and means to raise the performance and reduce the time to accomplish by eliminating all tasks and functions useless and unnecessary for the client or process to reduce cost and raise the quality of documents in all stages of development to the requirements And customer needs. The program is designed for those working in the Department of Quality Management and Production Management and supervisors concerned with the application and improvement of institutional performance to enable them to transfer ideas and philosophies of total quality to the practical situation as well as to develop plans for the application of methodologies for continuous improvement and overall quality.

What Will I Learn?

  • To define the concept of TQM and its principles and its suitability to the work environment.
  • Knowledge of applied skill in transferring ideas and philosophies of total quality to practical reality.
  • Develop the implementation plan of the total quality approach according to the resources, needs, performance evaluation and overcome the problems of applying quality management.
  • Use TQM tools to enhance customer satisfaction and improve processes within their organization.

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