training material on customer Service Excellence – material drive

Description

Customer service is often responsible for structural change in many organizations. In this course, you will be able to discover the most important strategies that are adopted and applied to improve customer service in an organization.

What Will I Learn?

  • Definition of a Customer
  • What is Customer Service?
  • Why Customer Service Counts?
  • Personal and Procedural Factors
  • Customer Interaction Cycle
  • First Impressions: Appearance, Attitude & Communication
  • Definition of Communication
  • Understanding Customer Needs
  • Kinds of Questions

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