Training Materials Customer Services Excellence Course

Description

Training Materials Customer Services Excellence Course

This online training course is specially designed for customer service personnel or those who wish to work in the field of customer service. It also targets sales and marketing staff, receptionists and any job requiring direct customer interaction. This training program develops the skills of dealing with customers with great professionalism. The course is conducted online in an interactive lecture format.

What Will I Learn?

  • Customer Service
  • Internal and external customer service
  • Manage customer expectations according to personal characteristics
  • Effective communication skills for customer service
  • Decent behavior with customers.
  • Dealing with quick tempered customers

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