Training package In Application of Total Quality Systems in ISO20000 IT Management – Material Drive

Description

The aim of the program is to provide participants with the theoretical and practical skills and knowledge of the concept of TQM in the management of information technology and the methods of developing it and documenting their systems according to the latest standard ISO20000

What Will I Learn?

  • The concept of TQM for IT and its systems.
  • Benefits of quality systems based on ISO standards
  • Concept and applications continuous improvements.
  • Triangle Quality Management.
  • Concept and documentation of quality systems and its benefits.

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