Training package In Challenges and pressures facing quality assurance in customer service – Material Drive

Description

Customers, consumers, beneficiaries or dealers are one of the main reasons for establishing an organization to meet their needs or solve problems by providing a product, service, program or project. Call them any customers – consumers – dealers … they are those people who use your products and services that you provide them …. they justify your salary and contribute to the profits of your company – how can they be distinguished in their service ??


What Will I Learn?

  • Who runs the business?
  • Customer patterns and behaviors
  • The importance and methods of dealing with customers
  • Behavioral skills to deal with customers
  • Factors that achieve excellence in customer service
  • Dealing with customer complaints

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