Customers, consumers, beneficiaries or dealers are one of the main reasons for establishing an organization to meet their needs or solve problems by providing a product, service, program or project. Call them any customers – consumers – dealers … they are those people who use your products and services that you provide them …. they justify your salary and contribute to the profits of your company – how can they be distinguished in their service ??
What Will I Learn?
- Who runs the business?
- Customer patterns and behaviors
- The importance and methods of dealing with customers
- Behavioral skills to deal with customers
- Factors that achieve excellence in customer service
- Dealing with customer complaints