Training package In Conflict management and the art of dealing with difficult characters – advanced level – Material Drive

Description

Human relations, both inside and outside the workplace, play a major role in determining our health, well-being and effectiveness. In every human relations environment, there is a sample of individuals who take opposite positions, making them difficult personalities we can not deal with normally, so we have to control our senses and reactions so that our performance and effectiveness will not be affected. Dealing with people is an art that only the few can do, because of the differences of people’s psyche. This training program, presented by Euromatic, gives you a model for dealing with the quality of these people, who are tough and hostile characters. 


What Will I Learn?

  • Understanding the conflict
  • The basic steps to resolve the conflict and deal with difficult characters
  • Listening skills
  • Communication skills that support conflict resolution
  • Dealing with different types of characters
  • Dealing with specific situations

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