Training package In Creating a distinguished service culture – Material Drive

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Description

It is obvious that successful companies have satisfied customers. There are many examples of such companies as Apple, Harley Davidson, Singapore Airlines and Emirates Airlines.


What Will I Learn?

  • Clarify the importance of developing a strategy of excellence in customer service
  • Explain the reasons for success by creating a culture of customer service strengthening in the organization
  • Design detailed plans, initiatives and systems for all key departments of the organization aiming to promote a culture of excellence for customers
  • Analyze all elements that will be obstacles to new culture and develop strategies to overcome those constraints
  • Evaluate the success of the service culture creation strategy by identifying the key results aspects (KRAs) associated with that change and how they are measured using KPIs
  • Focus on customers

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