Training package In Creativity in handling complaints and increasing customer satisfaction – Material Drive

Description

This course aims   at providing the best policies and quality mechanisms to meet and ensure that complaints are dealt with in an effective and flexible manner in line with the culture of excellence and the best international practices. Because of its important role in the continuity of building and developing services and dealing with customers. The negative and positive models will be reviewed in dealing with customers and the principles of this art and general principles in addition to rooting concepts of customer satisfaction in the modern administrative system and sources of complaints and how to deal with them and ways to face objections. The participants will be able to increase their knowledge of how to deal with customer complaints as well as increase their knowledge stocks and provide them with the necessary skills to perform their duties professionally and efficiently to reach the highest degree of readiness and professionalism in this vital field.


What Will I Learn?

  • Factors to achieve excellence in customer service by measuring service quality and concept
  • System standards and procedures for handling and handling complaints
  • Efficiency and creativity in the process of managing customer complaints systems
  • The art of effective communication and dealing with customers and influencing them:
  • Dealing creatively with customer complaints and analyzing objections and how to respond to them:
  • On customer care processes and positive technical management processes and their impact negatively

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