شركة ماتيريال درايف مقرها الرئيسي في المملكة المتحدة – لندن وبفرع مستحدث لها في المملكة العربية السعودية بالرياض حيث مهمتنا تلبية الحاجات التدريبية في الشرق الأوسط بحقائب تدريبية باللغة العربية تم تصميمها من قبل خبرات أكاديمية ومهنية.تواصل معنا
This course aims at providing the best policies and quality mechanisms to meet and ensure that complaints are dealt with in an effective and flexible manner in line with the culture of excellence and the best international practices. Because of its important role in the continuity of building and developing services and dealing with customers. The negative and positive models will be reviewed in dealing with customers and the principles of this art and general principles in addition to rooting concepts of customer satisfaction in the modern administrative system and sources of complaints and how to deal with them and ways to face objections. The participants will be able to increase their knowledge of how to deal with customer complaints as well as increase their knowledge stocks and provide them with the necessary skills to perform their duties professionally and efficiently to reach the highest degree of readiness and professionalism in this vital field.