Training package In Customer Service Management – Material Drive

The
Tools

Cache's Guide

Trainee's Guide

Videos

power_point

Presentation

Activates

Profile

Description

Good customer service is a milestone among organizations. Competing products are often similar and can be easily imitated, but good customer service is a comprehensive system that requires sustained enterprise-wide effort across all aspects of an organization’s culture. The customer-oriented institution becomes a strong competitor that can not be easily imitated. In this session, we will discuss all that is necessary to build a customer-centric institution.

What Will I Learn?

  • Set goals and programs to maximize customer satisfaction
  • Oversee the design, implementation and analysis of any customer satisfaction questionnaire
  • Do customer classifications and develop related strategies
  • Prepare agreements for mutual service levels to ensure clarity and compliance
  • Adjust the service face in the section with well-selected key performance indicators
  • Use customer complaints as a starting point to improve services

Reviews

There are no reviews yet.

Be the first to review “Training package In Customer Service Management – Material Drive”

Your email address will not be published.