Training Package In Customers Care and Retention Skills – Matrial Drive


Cache's Guide

Trainee's Guide







You will be able to deal professionally with the behavioral patterns of customers with various personalities styles and be able to measure customer loyalty; you will be able to ensure that optimal customer care is maintained well and hence succeeding in customer retention

What Will I Learn?

  • Achieve customers satisfaction and loyalty
  • Develop and work on customer retention and care programs
  • Measure customer satisfaction and loyalty in a meaningful and systematic way to ensure customers retention and care
  • Deal effectively with different customers’ behavioral types
  • Deal effectively with customers’ complaints and suggestions
  • Seek excellence in customer care in order to reach their satisfaction and loyalty
  • Apply the best strategies and follow the best practices for achieving customers’ retention and care
  • Concept of customer
  • Importance of customer
  • Concept of customer’s retention and care


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