Training package In Details on the managing the quality of hotel services in therapeutic hospitals – Material Drive

Description

This program deals with quality management in hotel services provided by hospitals. It aims to refine the participants’ experiences and equip them with the skills and expertise required to ensure quality in hotel services in hospitals. The program provides a comprehensive definition and concepts of quality, characteristics and methods of measurement. The program also reviews the departments and hotel departments in hospitals, including the internal supervision department and the food and beverage administration.

What Will I Learn?

  • An overview of the quality of hotel services
  • The concept of quality of hotel service in hospitals
  • Dimensions and characteristics of hotel quality of service
  • How to improve the quality of hotel service in hospitals
  • Methods of measuring the quality of hotel services SERVQUAL - SERVPERF
  • Operational problems within the hotel sector in hospitals and how to overcome them
  • Management of internal supervision in hospitals
  • Job descriptions for internal supervisors
  • SOP (Standard of Procedures) for the internal functions of the internal supervisors

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