Training package In Excellence in Customer Service (Advanced Level) – Material Drive

Description

It is not only the development of customer service staff in terms of communication skills and the provision of service that is the decisive factor of excellence in customer service, but also the strategies adopted by the company to serve its customers. This is sought by governmental and private institutions and companies in terms of reconsidering the system of customer service in terms of Strategic dimension and more importantly in the long term.


What Will I Learn?

  • Key concepts in customer service
  • Customer types
  • Service delivery settings
  • Customer Care
  • Behavioral skills in dealing with customers
  • Human Dealing Skills
  • Dealing with different customer styles
  • Principles of Distinctive Service

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