Training package In EXCELLENCE IN CUSTOMER SERVICE – Material Drive


Cache's Guide

Trainee's Guide







With a
time of increasing competition due to global openness and globalization, it
became necessary to increase the competitiveness of companies by increasing the
services provided to the customer, which led to the need to reach a high level
of customer service to win over the competitors and to maintain the customers
of the company and not lose. Customer service is a key line of defense for
companies to keep their customers from competitors and is a guarantee to please
and keep customers in touch

What Will I Learn?

  • Apply basic concepts to serve customers in the work environment.
  • Develop customer service program from basic to advanced level.
  • Communicate and collaborate with customers using effective communication processes.
  • Get customer feedback to continually improve customer service program.
  • Application of customer service program in the hospitality, retail, and public sector.


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