This program aims to provide the participants (customers with sales, reception or maintenance) with the skills necessary to provide a distinguished service and gain customer satisfaction and absorption of anger
What Will I Learn?
- Excellent service specifications and specifications of the provider.
- Positive and negative aspects of service delivery.
- How to identify and measure customer satisfaction.
- If you want to offer excellent service to your customers .. do this.
- The most important elements of providing a distinguished service and how to overcome them.
- 50 simple way to make a big difference in providing outstanding service to your customers.