What is the definition of excellence? What are the basic concepts that must be covered by institutions in order to become distinctive? Are there any criteria for discrimination that an organization can use to assess itself? How does the organization ensure continuous improvement in all its aspects? The EFQM Excellence Model was developed to answer all of the above questions.
This course explains the EFQM model of excellence and its three main
components so that participants can review, reflect and practice each
component in groups.
At the end of the course, participants will be able to assess the level
of excellence of their organization and identify areas for strategic