A clear understanding of customer relationship management and its importance
Discuss important transformations made by CRM
View different policies in dealing with customers
Know the types of CRM techniques
Identify customer focus data
How to build a CRM system
How to manage customer complaints
What Will I Learn?
- Definition of tasks and the concept of personal marketing and marketing
- What is CRM?
- What are the aspects of the relevant institution?
- Market knowledge, knowledge and customer knowledge
- Significant transformations made by CRM