Training package In Management of administrative processes and institutional excellence – Material Drive

Description

Develop your knowledge about the five pillars of the
organizational excellence model and get clear understanding on
how process management and the interaction of work processes
affect the organizational performance. In addition, you will
acquire necessary skills needed to measure and improve
processes performance including data collection and analysis,
and problem solving as well as continuous improvement
methodologies such as Six Sigma and Kaizen

What Will I Learn?

  • Fundamentals of Process Management and Organizational Excellence
  • Definition of process and business process management
  • The concept and pillars of the organizational excellence model
  • Importance of process approach to organizations
  • Internal and external customers’ expectations and satisfaction

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