Training package In MANAGEMENT OF CALL CENTERS AND TELEPHONE ANSWERING SKILLS – Material Drive

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Description

Communication
is essential in our daily lives. We exchange huge amounts of data and
information, whether by asking about conditions, exchanging emotions, conveying
ideas, reviewing news, conveying views, providing information and monitoring to
achieve great levels of success and discrimination. Dealing and managing call
centers in a manner that meets the needs of those who wish to enter the labor
market by making them more able to adapt to the requirements of the labor
market and to enter this market with full readiness and readiness
.

What Will I Learn?

  • Enabling participants to provide them with basic information, skills and orientation to enable them to effectively handle call centers.
  • Demonstrate the importance of effective communication and understanding of the elements of the effective communication process as well as the development of participants' skills in effective communication.
  • Identify the requirements of the implementation of the communication process and the application of components and components of the communication process.
  • To enable participants to deal with the different work environments expected and to deal positively with organizational obstacles to the management of call centers.

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