Training Package In Managing the Customers’ Relationships and Their Experiences – Matrial Drive

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Cache's Guide

Trainee's Guide

Videos

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Presentation

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Description

You will be able to plan to build and apply CRM to increase the organization profit and market share by increasing customer satisfaction and loyalty 

What Will I Learn?

  • Apply CRM techniques
  • Manage customer experiences
  • Provide outstanding customer service
  • Deal with customer complaints and suggestions
  • Plan to manage customer’s relationships and experiences
  • Principles and definitions CRM system
  • Benefits of implementing a CRM system
  • CRM techniques and operating mechanism
  • The concept and importance of customer experience management
  • Concept, importance and excellence in service

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