Training Package In Service Level Agreements – Matrial Drive

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Description

You will be able to develop Service Level Agreements and be able to deal with contracting parties to ensure the service level is where it should be  

What Will I Learn?

  • Plan and draft a range of service level agreements and construct and control contract negotiations and disputes
  • Articulate how quality SLAs should be included within the procurement processes
  • Negotiate service level agreements with internal and external suppliers
  • Document appropriate quality outcomes from service contracts
  • Evaluate the likely results from alternative service performance frameworks
  • (Definition of service Level agreement (SLA
  • The importance and value of applying a SLA
  • The importance of customer satisfaction
  • Benefits of implementing of SLA
  • Key elements of SLAs

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