Training Package In Service Skills and Selling Over the Phone – Matrial Drive

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Description

You will be able to p  rovide service excellence and increase organizations sales over the phone 

What Will I Learn?

  • Deliver service excellence over the phone
  • Practice the main steps to sell by phone
  • Handle customer complaints & suggestions
  • Deal with the negative customer behavior to achieve excellent services
  • Concepts of service excellence over the phone
  • Criteria for service excellence over the phone
  • Importance and justifications of service excellence over the phone
  • Stages of communication in the sales process over the phone
  • The main steps in selling by phone
  • Excellent phone handling skills

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