Training Package In Skills of Communicating and Dealing with others – Matrial Drive

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Description

You will develop the necessary skills and knowledge that will enable you to deal with others with a high degree of effectiveness 

What Will I Learn?

  • Define the concept of communication process and its components and its importance in the work environment and business
  • Review the types and channels of communication, and the practical application of a number of interactive exercises in this area
  • Identify the elements of successful communication, and obstacles that may cause it to become dysfunctional
  • Understand the effect of body language on the communication process and develop the skills related to dealing with others through it
  • Apply new skills to deal with disagreements, confront disagreements and organizational conflict
  • Concept of communication process
  • Components of the communication process
  • The importance of communication in the work environment
  • The importance of communication skills (by functional level)
  • Types of communication

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