Training Package In Specialist in customer service – Material Drive

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Description

Every employee working directly with clients needs a solid base of customer service skills. This course covers most topics covering what is required by any employee who deals directly with internal or external clients. In addition, this course provides participants with the opportunity to demonstrate what they have learned and to receive the Merck Professional Certificate as well as the Certificate of Attendance.

What Will I Learn?

  • Explain the importance of customer service culture in the competitive environment
  • Analyzing the basic behavioral patterns of different characters of customers and the best ways to deal with them
  • Practice strategies that aim to restore customer loyalty
  • Define the process of managing the customer complaints system
  • Study and practice techniques of effective communication skills with customers
  • Customer orientation

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