Training Package In Strategies for conflict prevention, conflict resolution and excellence in dealing with difficult and hostile characters – Matrial Drive

The
Tools

Cache's Guide

Trainee's Guide

Videos

power_point

Presentation

Activates

Profile

Description

Clients
, consumers, beneficiaries or dealers are one of the main reasons for
establishing an organization to meet their needs or solve problems by
providing a commodity, service, program or project.


Call them any customers – consumers – dealers … they are those people
who use your products and services that you provide them …. they
justify your salary and contribute to the profits of your company – how
can they be distinguished in their service ??


What Will I Learn?

  • Identify the shape of the new organizational pyramid in contemporary administrative thought and realize that the client comes in the presidency of this pyramid.
  • The realization that the customer desires, needs and expectations - is the real manager of the company and all the different levels of management in the company working under his chair to meet his needs and satisfy his desires.
  • Identify different types of customers or reviewers and understand their behavior and identify the keys to earning and dealing with them.
  • Recognize the importance of customer care and develop the benefits of supporting relationships with them and providing participants with customer care.
  • Provide participants with the behavioral skills necessary to effectively deal with customers.
  • Identify the concept, characteristics and types of services - and provide participants with some systems for selling services.
  • Training in outstanding service management techniques and skills.
  • Train participants on the style of moments of honesty in dealing with customers.
  • Providing a set of closing tips represents a working guide in dealing effectively with clients.

Reviews

There are no reviews yet.

Be the first to review “Training Package In Strategies for conflict prevention, conflict resolution and excellence in dealing with difficult and hostile characters – Matrial Drive”

Your email address will not be published.