Training Package In Total Quality Management – Material Drive

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Description

Get ready to gain wide knowledge and skills about the principles
and implementation of total quality management in your
organization and be able to spread TQM culture among its
employees. You will be able to select and apply powerful quality
tools to determine customers’ needs, enhance customer’s
satisfaction, and improve processes performance using
continuous improvement strategies and methodologies which
will greatly benefit the organization, its internal employees, and
stakeholders

What Will I Learn?

  • Introduction to Total Quality Management
  • Definitions of quality and quality management
  • Historical development and definition of TQM
  • Quality dimensions for products & services
  • The eight principles of TQM

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