Training package In Transform patient experience – Material Drive


Cache's Guide

Trainee's Guide







“Patient Experience” has become the benchmark of excellence for the best performance in the category of health care organizations in terms of quality, safety and service.Patient experience is a journey that can take the health care organization to the fore in patient care. If this experience is not efficient, it can have a negative impact on the reputation and sustainability of the Organization.The course provides participants with the knowledge and skills needed to design and implement a patient experience based on improving the overall performance of the institution. Participants also learn how to build a high-performance health care team, establish and maintain effective medical relationships, and implement strategies and tools to support and care for the patient.

What Will I Learn?

  • Attracting and engaging staff caring for clients and interested in providing the best care to the patient
  • Establish and maintain effective medical relationships by taking advantage of the most important internal and external communication strategies
  • Building a training culture that supports the idea of ​​exceptional care and service
  • Identify and address differences in patients' values, preferences and needs
  • Design a patient experience framework that meets the patient's needs and exceeds his or her expectations
  • Application of communication skills


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