Training package In Workshop in customer service – Material Drive


Cache's Guide

Trainee's Guide







This course focuses heavily on behavioral, social and interactive aspects of customer service. The course starts with definitions and discussions about the importance of good service, about what customers expect and how to accept their behavior, as well as understanding the elements of the employee’s impression on the client and how he behaves professionally in all cases. This course focuses on communication skills and the ability to understand and use all aspects of behavior and body language to ensure that the way we treat customers is positive and leads to success.

What Will I Learn?

  • Explain the importance of customer service excellence in different situations and environments
  • Increase their effectiveness using communication techniques and skills
  • Providing a unique service that customers remember positively
  • Conduct and carry out tasks and communicate in the most appropriate ways, regardless of difficulties
  • Transform unsatisfied customers into satisfied customers using practical methods to earn their esteem and respect
  • Customer orientation


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